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Frequently asked questions
iGUIDE processing fees are based on billable area per project. When hiring a provider, their capture fee is separate and varies by location.
Pricing guides:
Processing
- Charges are based on billable ft².
- The processing fees include hosting in the iGUIDE Cloud (no hosting fee is currently charged after the first year).
- Processed iGUIDEs can be downloaded for offline viewing or self-hosting.
- Total Delivery Cost: iGUIDE processing fees are one part of the total delivery cost, which also includes the cost of data collection, as determined by on-site scanning time multiplied by the hourly pay rate of a camera operator. iGUIDE is the leader in cost-efficiency, allowing you to service more volume with fewer cameras and camera operators, saving you time and money.
Delivery time and additional requirements
- iGUIDEs with all required data uploaded to the Portal will be processed within 24 hours.
- The exact completion time is contingent on the daily volume of iGUIDEs.
- iGUIDEs are drafted in the order in which the files are uploaded to the Portal.
- No drafting occurs on official holidays in Ontario, Canada.
- For iGUIDEs greater than 10,000 sq ft, the standard turnaround time for the completed iGUIDE is not guaranteed. The size and complexity of the property will determine the delivery date.
- Additional details regarding iGUIDE delivery times can be found here.
Subscription platforms often charge you even when you’re not scanning—and hit you with surprise fees as you grow. iGUIDE does it differently. There are no monthly fees, no storage limits, and no penalties. You only pay when you scan. It’s a flexible, transparent model that adapts to your workflow and respects your business. Learn more about how iGUIDE's per-project works for you here.
Discrete floor plans are not available to order. This is becuase the 3D tour is an integral part of every iGUIDE. However, floor plans can be shared discretely if the 3D tour is not required.
